Terms of service

Effective date: April 2026

1. About Us

These terms and conditions govern your use of snibboo.com and the purchase of products from Snibboo. By placing an order with us you agree to be bound by these terms. Please read them carefully before using our website.

Snibboo is an online plush toy store based in the United Kingdom. If you have any questions please contact us at hello@snibboo.com

2. Using Our Website

By using our website you agree that:

You are at least 18 years of age or have the consent of a parent or guardian
You will not use our website for any unlawful or fraudulent purpose
You will not attempt to harm or disrupt our website or systems
All information you provide to us is accurate and truthful

We reserve the right to restrict or remove access to our website at any time without notice.

3. Our Products

We have made every effort to display our products as accurately as possible. However:

Colours may vary slightly depending on your device screen
All product images are for illustration purposes only
Product descriptions are as accurate as possible but may contain minor errors
We reserve the right to withdraw any product from sale at any time

4. Placing an Order

When you place an order with us:

You will receive an order confirmation email — this does not constitute acceptance of your order
We reserve the right to refuse or cancel any order at our discretion
Acceptance of your order takes place when we dispatch your items and send you a dispatch confirmation email
All orders are subject to availability

5. Pricing

All prices are displayed in pounds sterling (£) and include VAT where applicable
We reserve the right to change our prices at any time
In the event of a pricing error we will contact you before processing your order
Promotional prices are only valid for the period stated

6. Payment

Payment must be made in full at the time of ordering
We accept all major credit and debit cards as well as other payment methods shown at checkout
All payments are processed securely through Shopify's encrypted payment system
We do not store your payment card details

7. Delivery

We deliver to addresses within the United Kingdom only
Standard delivery takes 4-6 working days and is free on all orders
Delivery times are estimates and may vary during busy periods
Risk of loss and title for items pass to you upon delivery
Full details of our delivery policy can be found on our Shipping Policy page

8. Returns and Refunds

We accept returns within 14 days of delivery. Full details of our returns process can be found on our Returns and Refund Policy page. Your statutory rights are not affected by our returns policy.

9. Intellectual Property

All content on snibboo.com including but not limited to text, images, logos, product names and designs are the intellectual property of Snibboo and are protected by copyright. You may not reproduce, distribute or use any content from our website without our prior written permission.

10. Limitation of Liability

To the fullest extent permitted by law:

Snibboo shall not be liable for any indirect or consequential loss arising from the use of our website or products
Our total liability to you shall not exceed the price paid for the product in question
We do not exclude liability for death or personal injury caused by our negligence or for fraudulent misrepresentation

11. Privacy

Your use of our website is also governed by our Privacy Policy which is incorporated into these terms by reference. Please review our Privacy Policy at snibboo.com/policies/privacy-policy

12. Governing Law

These terms and conditions are governed by the laws of England and Wales. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

13. Changes to These Terms

We reserve the right to update these terms and conditions at any time. Any changes will be posted on this page with an updated effective date. Your continued use of our website after any changes constitutes your acceptance of the new terms.

14. Contact Us

If you have any questions about these Terms of Service please contact us at hello@snibboo.com