Privacy policy

Effective date: April 2026

Our promise to you. We always aim to provide the best possible service to you, our customer. We take data protection very seriously. This policy explains exactly how we handle and process your personal data.

1. Who is responsible for your data

Snibboo is the data controller responsible for processing your personal information collected through our website snibboo.com. We are based in the United Kingdom and comply with UK GDPR.

2. How to contact us

If you have any questions about this Privacy Policy please contact us:

Email: hello@snibboo.com Website: snibboo.com

3. Updates to our Privacy Notice

We may update this Privacy Policy from time to time. We will notify you of any significant changes. We encourage you to review this page periodically to keep up to date on how we use your personal data.

4. What data do we collect about you?

We may collect and process the following personal data about you:

Identity Data — including first name, last name and username
Contact Data — including billing address, delivery address, email address and telephone number
Financial and Transaction Data — including payment details and details of purchases made
Behavioural Data — including data relating to your browsing activity on our website
Technical and Usage Data — including IP address, browser type and device information
Marketing and Communications Data — including your preferences for receiving marketing from us

5. How we collect your data

We use different methods to collect data from and about you including through:

Direct interactions — when you place an order, create an account, sign up to our newsletter or contact us
Automated technologies — as you interact with our website we may automatically collect behavioural and technical data through cookies and similar technologies
Third party sources — we may receive data from analytics providers and payment processors

6. How we use your personal data

We will only use your personal data when the law allows us to. We use it to:

Process and fulfil your orders
Send order confirmations and shipping updates
Send our newsletter if you have opted in
Improve our website and customer experience
Process payments securely
Comply with legal obligations

We will never:

Sell your personal data to third parties
Share your information without your consent
Send you marketing emails without your permission

7. Sharing your personal data

We do not sell your personal data to third parties. We only share personal data where necessary to provide our service with:

Payment providers — to process your payments securely
Delivery and courier companies — to fulfil and deliver your orders
IT and platform providers — who help us run and maintain our website
Legal and regulatory authorities — where required by applicable law

8. Security of your personal data

We are committed to taking appropriate technical and organisational measures to protect your personal data. All payments are processed securely through our encrypted payment system.

9. Your legal rights

Under UK GDPR you have the right to:

Request access to the personal data we hold about you
Request correction of inaccurate or incomplete data
Request deletion of your personal data
Object to processing of your personal data
Request restriction of processing
Withdraw consent at any time

To exercise any of these rights please contact us at hello@snibboo.com

If you feel your data has not been handled correctly you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at www.ico.org.uk or by telephone on 0303 123 1113.

10. Retention of personal data

We will only keep your personal data for as long as necessary. When you place an order we will ordinarily keep your personal data for 5 years to comply with our legal and contractual obligations.

Cookie Notice

Last updated: April 2026

What are cookies?

Cookies are small text files downloaded to your browser when you visit our website. They help us provide a better experience by remembering your preferences and understanding how you use our site.

How long do cookies last?

Session Cookies — temporary cookies that expire when you close your browser
Persistent Cookies — stay in your browser until their expiry date or until you manually delete them

Which cookies do we use?

Essential Cookies — necessary for the website to function including shopping cart and login cookies
Performance Cookies — help us understand how visitors use our site so we can improve it
Marketing Cookies — used to show you relevant advertising and personalise your experience

How do I manage my cookies?

You can manage your cookie preferences at any time by clicking Manage Cookies in the footer of our website. You can also block or delete cookies through your browser settings.

Does this notice change?

We may update our Cookie Policy from time to time. We recommend you check here periodically for any changes.

Any questions? Contact us at hello@snibboo.com